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Staff Product Designer - Retail Experience

Chewy 🇺🇸 Boston, Massachusetts, United States of America

$166,000 - $265,000 Full-time Senior

Define and evolve the end-to-end design strategy for Chewy's Autoship and personalization programs to create a seamless customer journey. Lead cross-functional collaboration with product and technology teams to solve complex problems and elevate design standards across the organization.

Responsibilities

  • Define and evolve the end-to-end design strategy for Chewy's Autoship and personalization programs to create a seamless customer journey. Lead cross-functional collaboration with product and technology teams to solve complex problems and elevate design standards across the organization.

Requirements

  • Requires 7+ years of experience in product or UX design with a strong portfolio demonstrating complex problem-solving and systems thinking. Candidates must have 4+ years of experience leading large-scale design initiatives and mentoring other designers.

Benefits

  • Medical insurance
  • Rx insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • Hospital indemnity
  • Critical illness insurance
  • Accident insurance
  • Parental leave
  • Family services benefits
  • Backup dependent care
  • Flexible spending accounts
  • Telemedicine
  • Pet adoption reimbursement
  • Employee assistance program
  • Pet insurance discount
  • Chewy.com discount
  • Unlimited PTO
  • Paid holidays
  • Paid sick leave
  • Paid family leave
  • 401k
  • Equity grant

Key Skills

Product design UX design Retail experience design Personalization strategy Autoship workflow design User research Usability testing Design systems Figma Prototyping Cross‑functional collaboration Mentoring Leadership Complex problem solving Systems thinking Wireframing High‑fidelity mockups Data‑driven design Stakeholder communication Agile methodology User‑centered design Design thinking Interaction design Visual storytelling Roadmap planning Strategic vision Brand consistency Collaboration with product and technology teams

About Chewy

At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broa

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