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Global UX Designer Senior Specialist
Boston Consulting Group (bcg) đŹđ§ City of London, London, United Kingdom
Design and improve end-to-end employee service experiences by creating service blueprints, mapping journeys and processes, conducting research, and identifying operational and user experience issues. Collaborate with global stakeholders to test and refine service concepts, measure outcomes, and promote service design and process improvement practices.
Responsibilities
- Design and improve end-to-end employee service experiences by creating service blueprints, mapping journeys and processes, conducting research, and identifying operational and user experience issues. Collaborate with global stakeholders to test and refine service concepts, measure outcomes, and promote service design and process improvement practices.
Requirements
- Requires at least four years of experience across service design, UX, or business analysis, with practical experience in human-centred research and measurable process or operational improvement. Candidates should have strong service design, journey and process mapping, and measurement skills; a relevant bachelorâs degree or equivalent experience is expected, while Lean certification or business analysis experience is preferred.
Key Skills
About Boston Consulting Group (bcg)
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholdersâempowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place. BCG Privacy Policy: https://www.bcg.com/about/privacy-policy.as
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