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"A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away."

— Antoine de Saint-Exupéry

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Senior Product Designer - CEG (Bangkok - Based, Relocation Provided)

Agoda 🇮🇹 Rome, Roma Capitale, Italy

Onsite Full-time Senior

Lead the discovery, design direction, and execution of self-service customer experiences that help users resolve booking issues and improve Agoda’s booking journey. Test concepts with users, present design decisions to stakeholders, and promote cohesive, customer-centered experiences across products.

Responsibilities

  • Lead the discovery, design direction, and execution of self-service customer experiences that help users resolve booking issues and improve Agoda’s booking journey. Test concepts with users, present design decisions to stakeholders, and promote cohesive, customer-centered experiences across products.

Requirements

  • Requires at least 6 years of full-time UX or interaction design experience for digital or web-based products; in-house design experience is preferred. Candidates should be able to lead discovery and ideation, craft complex customer journeys and system-level solutions, communicate design decisions effectively, and manage competing priorities in a fast-paced environment.

Key Skills

UX Design Interaction Design Customer Journey Mapping User Research Usability Testing Wireframing High‑Fidelity Prototyping Design Systems Figma Sketch Cross‑functional Collaboration Stakeholder Communication Agile Scrum Problem Solving Design Thinking Visual Design Information Architecture User‑Centered Design Leadership Prioritization

About Agoda

At Agoda, we bridge the world through travel. We aim to make it easy and rewarding for more travelers to explore and experience the amazing world we live in. We do so by enabling more people to see the world for less – with our best-value deals across our 6,000,000+ hotels and holiday properties, 130,000+ flight routes, 360,000+ activities, and more. Agoda was founded in 2005 in Thailand by two lifelong friends with a shared passion for travel. Today, Agoda is part of Booking Holdings [BKNG], and we have more than 7,000 employees from 90 nationalities in offices across Asia Pacific, the Middle East, Europe, and the Americas. In every department – from engineering to customer support – you’ll find that data and technology are at the heart of our culture. There’s never a boring day at Agoda as we aim to make travel hassle-free for everyone. If you’re ready to begin your best journey with us and help us build travel for the world, join us. For properties seeking partnership with Ag

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