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"A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away."

— Antoine de Saint-ExupĆ©ry

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Senior Product Designer

Smart Communications. šŸ‡¦šŸ‡ŗ Sydney, New South Wales, Australia

Full-time Senior

Lead end-to-end product design for SmartPATH, from discovery through delivery, partnering with product and engineering teams to solve complex enterprise workflow challenges. Improve and scale the shared design system, conduct research and usability testing, mentor designers, and communicate design decisions to stakeholders.

Responsibilities

  • Lead end-to-end product design for SmartPATH, from discovery through delivery, partnering with product and engineering teams to solve complex enterprise workflow challenges. Improve and scale the shared design system, conduct research and usability testing, mentor designers, and communicate design decisions to stakeholders.

Requirements

  • Significant product design experience in B2B or enterprise SaaS is required, along with strong interaction, information architecture, prototyping, visual design, research, and usability testing skills. Candidates should be fluent in AI-assisted design workflows, experienced with design systems and Figma or an equivalent tool, and able to mentor designers and collaborate effectively with distributed teams.

Benefits

  • Annual Performance Bonus
  • Vision Benefits
  • Subsidized Gym Membership
  • 20 Days of Holiday Allowance
  • Birthday Day Off
  • Flexible Working Environment

Key Skills

Product design Interaction design Information architecture Prototyping Visual design User research Usability testing AI‑assisted design workflows Design systems Figma Mentoring designers Cross‑functional collaboration Enterprise SaaS experience Stakeholder communication Workflow optimization

About Smart Communications.

Smart Communications is a leading customer engagement technology provider for regulated industries. The company helps organizations simplify the complex interactions that shape people’s lives by enabling more connected, intelligent, and trusted customer engagement. Its Customer Engagement Platform unifies how organizations collect information, create and deliver personalized communication, coordinate engagement across channels, and securely access and retain critical records. More than 700 enterprises worldwide, including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp, rely on Smart Communications to improve operational efficiency, reduce compliance risk, lower costs, and accelerate digital transformation. With more than 30 pre-built integrations to leading enterprise systems, including Salesforce, AWS, Guidewire, Duck Creek, OneSpan, and Pega, Smart Communications powers more than 60 billion mission-critical customer interactions each year.

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