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Senior UX Researcher

Darktrace 🇬🇧 Cambridge, Cambridgeshire, England, United Kingdom

Full-time Senior

You will lead strategic and hands-on UX research to shape the future of the cybersecurity platform by uncovering customer needs and driving product strategy. This involves defining research roadmaps, conducting diverse research methods, and translating findings into actionable insights for cross-functional teams.

Responsibilities

  • You will lead strategic and hands-on UX research to shape the future of the cybersecurity platform by uncovering customer needs and driving product strategy. This involves defining research roadmaps, conducting diverse research methods, and translating findings into actionable insights for cross-functional teams.

Requirements

  • The ideal candidate is an experienced UX researcher with a proven track record of influencing product strategy within complex, technical software environments. You must possess deep expertise in qualitative research methods and strong communication skills to navigate ambiguity and manage senior stakeholders.

Key Skills

Qualitative research User interviews Usability testing Surveys and questionnaires User journey mapping Persona development Research roadmaps Data synthesis Insight presentation Stakeholder management Cross‑functional collaboration Strategic thinking Communication and storytelling Agile methodology JIRA or similar tracking tools Problem solving Critical thinking User‑centered design Product strategy alignment Reporting and documentation

About Darktrace

Darktrace is a global leader in AI cybersecurity, providing the essential cybersecurity platform to secure organizations today and for an ever-changing future. Darktrace AI learns from each business's unique data in real time, detecting threats and intervening against attacks with precision and speed. We are a diverse and inclusive team of over 2,400 employees, each playing a crucial role in protecting nearly 10,000 organizations and communities worldwide from known, unknown, and novel cyber-threats

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