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SERVICE PRODUCT DESIGNER (Lending, CX)
Erste Group 🇨🇿 Capital Apartments, Wenceslas Square 36, 110 00 Prague, Czechia
You will design and optimize end-to-end lending services for entrepreneurs and small businesses by mapping customer journeys and creating service blueprints. You will collaborate with cross-functional teams including IT, product management, and risk departments to deliver digital solutions that reduce administrative burdens.
Responsibilities
- You will design and optimize end-to-end lending services for entrepreneurs and small businesses by mapping customer journeys and creating service blueprints. You will collaborate with cross-functional teams including IT, product management, and risk departments to deliver digital solutions that reduce administrative burdens.
Requirements
- The ideal candidate has extensive experience in product or service design, UX research, and business analysis. You must be able to translate complex business needs into clear requirements and effectively communicate in English.
Benefits
- Mentoring
- Professional development
- Knowledge sharing
Key Skills
About Erste Group
Founded as “Erste oesterreichische Spar-Casse” in 1819, we are now one of the leading financial institutes in Central and Eastern Europe. As the leading institute of the Austrian savings banks, we are one of the country’s biggest banking groups, with regional savings banks. As Erste Group, we are present in the banking markets of 8 countries across Central and Eastern Europe, with more than 55,000 people working across the region. That’s how we can apply local knowledge to servicing to more than 23 million customers. We provide financing to families for their living space and help entrepreneurs with their plans as well as founders taking their first step towards independence. A career that helps you progress, and a role with responsibility. In a changing world, people need orientation. Occupations with perspectives. Assignments that make sense. And people who think ahead. Working at Erste Bank means shaping one´s own career, taking on personal responsibility and learning from setb
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