UX Researcher

The UX Researcher will conduct qualitative and quantitative research to uncover user needs and reduce customer friction within a federal data and analytics ecosystem. They will collaborate with cross-functional teams to translate research findings into actionable recommendations that improve product and service design.

Responsibilities

• Support UX vision and strategy aligned with project goals
• Collaborate with stakeholders to frame problems and create research plans
• Conduct qualitative and quantitative research including interviews, usability testing, contextual inquiry, and surveys
• Develop and maintain research artifacts such as personas, journey maps, and experience assessments
• Analyze feedback to identify needs, pain points, and improvement opportunities
• Synthesize findings into actionable insights and recommendations
• Communicate research outcomes clearly to cross‑functional teams
• Advocate for user needs throughout design and validation processes
• Apply human‑centered design, accessibility, and federal service design principles

Requirements

• U.S. citizenship and ability to work in the United States
• Bachelor's degree in Human‑Centered Design, UX Research, Psychology, Human Factors, Anthropology, Sociology, Design Research, Information Science, or related field (or equivalent experience)
• Minimum 3 years of relevant UX research experience
• Strong mixed‑method research, synthesis, and presentation skills
• Experience with research tools such as Miro, Figma, UserZoom, Qualtrics, SurveyMonkey, Dovetail, or Microsoft Forms
• Understanding of accessibility, inclusive design, and Section 508 compliance

Key Skills