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Product Designer Usability & Customer Research
Glassbox đŽđą Petah Tikva, Petah Tikva Subdistrict, Israel
Research customer needs and usability challenges, then design and test workflows, features, and in-product guidance that make Glassbox easier to learn and use. Build research practices and infrastructure across the organization, and partner with product and engineering teams to deliver and validate improvements.
Responsibilities
- Research customer needs and usability challenges, then design and test workflows, features, and in-product guidance that make Glassbox easier to learn and use. Build research practices and infrastructure across the organization, and partner with product and engineering teams to deliver and validate improvements.
Requirements
- Requires 5+ years of enterprise B2B SaaS product design experience, strong interaction and visual design skills, and experience with data-dense products and AI experiences. Candidates should be able to independently conduct and communicate customer research, usability testing, and concept testing, and introduce research practices to teams.
Key Skills
About Glassbox
Glassbox is a leading AI-driven platform that captures, analyzes and optimizes user interactions across all digital channels, including web and mobile. Trusted by the worldâs top enterprises in highly regulated industries, Glassbox helps organizations enhance digital experiences, improve brand loyalty and drive revenue growth. By providing 100% user session capture, real-time alerts and AI-powered insights, Glassbox empowers businesses to identify and resolve customer challenges, ensure accessibility and prevent fraud attacks. Industry leaders such as Citi Bank, SoFi and Credit.com rely on Glassbox to transform data into actionable decisions. To learn more, visit www.glassbox.com.
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