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The UX Researcher will lead research processes from planning and execution to analysis, ensuring design decisions are based on deep user understanding. They are responsible for translating findings into actionable insights and communicating recommendations to stakeholders.
Responsibilities
- Identify research problems by exploring project background and user needs
- Define primary and secondary research objectives, hypotheses, and assumptions
- Select appropriate research methodologies and define participant profiles and sampling plans
- Conduct field research (moderated and unmoderated) objectively and empathetically
- Analyze and synthesize collected data to uncover relevant insights
- Translate findings into clear, actionable insights and recommendations for users and business
- Present research insights and recommendations to diverse audiences
Requirements
- More than 3 years of proven experience in client research for financial products
- Ability to define research objectives and scope
- Experience applying research at strategic moments in the design cycle
- Implementation of good research practices (pilot tests, rapport, bias prevention)
- Knowledge of sampling techniques and recruitment logistics
- Familiarity with tools for generative and evaluative research
- Proficiency in in‑depth interviews, observations, focus groups, shadowing, qualitative usability testing, heuristic evaluations, unmoderated usability testing, A/B testing, card sorting, and surveys
- Strong analytical, synthesis, and documentation skills
- Financial knowledge: credit, credit cards, loans
- Experience with Google Analytics, JIRA, and Figma
Benefits
- Statutory benefits plus additional vacation days
- Goal‑based work with flexible scheduling
- Opportunities for career growth
Key Skills
About Multiplica
Multiplica is a 25‑year‑old consultancy that matches digital professionals with leading companies across LATAM, the USA, Europe, and Africa.
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