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Principal UX Researcher, Moveworks
Servicenow đşđ¸ Mountain View, California, United States of America
Lead mixed-methods research to connect behavioral data and qualitative insights, identify user needs, and guide product strategy and roadmap priorities. Define evaluation frameworks for AI-powered experiences, investigate failures, and partner with product, design, engineering, and machine learning teams to improve usability, trust, and user outcomes.
Responsibilities
- Lead mixed-methods research to connect behavioral data and qualitative insights, identify user needs, and guide product strategy and roadmap priorities. Define evaluation frameworks for AI-powered experiences, investigate failures, and partner with product, design, engineering, and machine learning teams to improve usability, trust, and user outcomes.
Requirements
- Requires 10+ years of experience in UX research, product research, human-computer interaction, behavioral science, or a related field, with strong qualitative and quantitative research expertise. Candidates should be able to analyze complex behavioral data, communicate findings clearly, collaborate across disciplines, and demonstrate research impact through a portfolio or work samples.
Benefits
- Equity
- Variable/Incentive Compensation
- Health Plans
- Flexible Spending Accounts
- 401(k) Plan With Company Match
- Employee Stock Purchase Plan
- Matching Donations
- Flexible Time Away Plan
- Family Leave Programs
Key Skills
About Servicenow
ServiceNow (NYSE: NOW) makes the world work better for everyone. OurâŻcloud-basedâŻplatform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.
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