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Principal UX Researcher, Moveworks

Servicenow 🇺🇸 Mountain View, California, United States of America

$221,200 - $387,100 Full-time Senior

You will lead research strategy to bridge user needs with AI and machine learning system development. This involves defining evaluation frameworks and translating complex behavioral data into actionable product insights.

Responsibilities

  • You will lead research strategy to bridge user needs with AI and machine learning system development. This involves defining evaluation frameworks and translating complex behavioral data into actionable product insights.

Requirements

  • Candidates must have 10+ years of experience in user experience research or a related field with strong qualitative and quantitative skills. You should demonstrate the ability to collaborate with technical teams and communicate complex findings to diverse audiences.

Benefits

  • Health plans
  • Flexible spending accounts
  • 401(k) plan with company match
  • Employee stock purchase plan
  • Matching donations
  • Flexible time away plan
  • Family leave programs
  • Equity

Key Skills

User research Qualitative research methods Quantitative research methods Research strategy development Evaluation framework design Behavioral data analysis AI and machine learning concepts Product insight translation Stakeholder communication Cross‑functional collaboration Presentation and storytelling Interview techniques Survey design and analysis Usability testing Statistical analysis Mixed‑methods research Data synthesis User needs mapping Technical team collaboration

About Servicenow

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.

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