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UX Designer Especialista – Ferramentas B2B | Pesquisa com Usuários | Figma | Acessibilidade
Engineering Brasil Remote (🇧🇷 Brazil)
Lead user research and map current processes, user pain points, and priority journeys for a B2B customer communications management tool. Define navigation and interface rules, create and validate low-fidelity wireframes, establish usability and accessibility criteria, and prepare a prioritized UX/UI backlog in collaboration with business and technical teams.
Responsibilities
- Identify user profiles (business, campaign operation, support) and map current communication request processes
- Map priority journeys: communication request, approval, and delivery tracking
- Conduct interviews, observations, and research sessions; produce personas, journeys, and service blueprints
- Define information architecture, navigation flows, and interface rules
- Create low‑fidelity wireframes for prioritized journeys and validate with business and operations
- Establish usability and accessibility criteria (WCAG) for development
- Generate UI/UX backlog (prioritized epics) for development refinement
- Collaborate with business analysts, architects, and tech leads to ensure technical feasibility
- Prepare handoff for visual identity, final screens, and alignment with the client’s design system
Requirements
- Minimum 8 years UX/Product Design experience, preferably B2B/enterprise
- Portfolio of B2B/enterprise product projects
- Strong UX research skills: interviews, personas, journeys, service blueprints, card sorting
- Experience designing complex back‑office interactions, filters, extensive forms, approval flows
- Advanced proficiency in Figma, FigJam, Balsamiq or similar wireframing tools
- Knowledge of Nielsen heuristics and usability testing
- Understanding of WCAG 2.1/2.2 accessibility standards
- Experience working in Agile environments with analysts and developers
- Excellent communication, workshop facilitation, and stakeholder presentation skills
- Technical English for documentation reading
- Optional: specialization in UX/IxD/Product Design, design system experience, basic front‑end knowledge (Angular or React), experience with campaign/CRM/CCM platforms, UX writing in Portuguese, telecom industry experience
Key Skills
About Engineering Brasil
With approximately 13,000 professionals in 40+ locations (in Italy, Belgium, Germany, Norway, Serbia, Spain, Switzerland, Sweden, Argentina, Brazil, Mexico and the USA), the Engineering Group designs, develops, and manages innovative solutions for the areas of business where digitalisation generates major change, such as digital finance, smart government & e-health, augmented cities, digital industry, smart energy & utilities, and digital media & communication. In the course of 2020, Engineering has supported its partners in the continuation and protection of their businesses and key processes, assisting in the design of their 'new normal' and the mapping of new digital ecosystems.
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