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Lead UX Designer

Mbta 🇺🇸 Boston, Massachusetts, United States of America

Full-time Lead

Lead UX design and research for complex, end-to-end rider and staff experiences, shaping product direction through user-centered design and research. Guide accessibility and design practices, collaborate with stakeholders and cross-functional teams, and protect privacy and data security.

Responsibilities

  • Lead UX design and research for complex, end-to-end rider and staff experiences, shaping product direction through user-centered design and research. Guide accessibility and design practices, collaborate with stakeholders and cross-functional teams, and protect privacy and data security.

Requirements

  • Requires a bachelor’s degree and six years of relevant UX, product, or interaction design experience, with substitutions available for education and experience. Candidates must have experience with UX research, end-to-end design, accessibility, cross-functional collaboration, and design leadership; a technical assessment may include a case study or timed whiteboarding exercise.

Key Skills

User experience design UX research Interaction design Accessibility design (WCAG, ADA) Design thinking User‑centered design Prototyping Wireframing Usability testing Design systems Cross‑functional collaboration Stakeholder communication Data privacy awareness Figma Sketch Adobe XD InVision User journey mapping Information architecture Problem solving Leadership and mentorship Agile methodology

About Mbta

The Massachusetts Bay Transportation Authority, often referred to as the MBTA or simply The T, is the public operator of most bus, subway, commuter rail and ferry systems in the greater Boston, Massachusetts, area. The MBTA is the largest transit provider in New England, and the fifth largest in the country. The MBTA directly operates or contracts out for service using eight different modes: heavy rail, light rail, bus rapid transit, local/express bus, trackless trolley, commuter rail, commuter boat, and paratransit. In Boston, 55% of all work trips and 42% of all trips into downtown are made by transit. The MBTA district is made up of 175 communities with a total population of 4.7 million. Almost three-quarters of all Massachusetts residents live within the MBTA service area.

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