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Senior UX Researcher

Barclays 🇬🇧 Glasgow, Glasgow City, Scotland, United Kingdom

Full-time Senior

Conduct user research and usability testing to understand customer needs, then communicate insights that inform digital banking product and business strategy. Collaborate with stakeholders to create accessible, intuitive interfaces and prototypes, and continuously improve design quality in line with user feedback, brand guidelines, and industry practices.

Responsibilities

  • Conduct user research and usability testing to understand customer needs, then communicate insights that inform digital banking product and business strategy. Collaborate with stakeholders to create accessible, intuitive interfaces and prototypes, and continuously improve design quality in line with user feedback, brand guidelines, and industry practices.

Requirements

  • The role calls for strong qualitative and quantitative research skills, effective communication of insights, and the ability to influence business and product strategy. Experience with data platforms, proposition development, financial services, or large organizations is valued; no specific education requirement is stated.

Key Skills

Qualitative research Quantitative research Usability testing User interviews Survey design Data analysis Insight communication Stakeholder collaboration Accessibility standards Design guidelines Financial services knowledge Large‑organization experience Strategic thinking Presentation skills User‑centered design Cross‑functional teamwork Report writing Prototyping basics Business strategy alignment Customer journey mapping

About Barclays

Our vision is to be the UK-centred leader in global finance. We are a diversified bank with comprehensive UK consumer, corporate and wealth and private banking franchises, a leading investment bank and a strong, specialist US consumer bank. Through these five divisions, we are working together for a better financial future for our customers, clients, and communities. For further information about Barclays, please visit home.barclays.

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