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Human Centered Design Manager

Wrs Health 🇨🇭 Switzerland

Full-time Manager

Lead user research, synthesis, journey mapping, prototyping, and usability testing for healthcare products, including safety-critical clinical workflows and AI-assisted features. Build and scale the HCD practice, collaborate with product and engineering teams, uphold accessibility and research standards, and mentor designers and researchers.

Responsibilities

  • Lead user research, synthesis, journey mapping, prototyping, and usability testing for healthcare products, including safety-critical clinical workflows and AI-assisted features. Build and scale the HCD practice, collaborate with product and engineering teams, uphold accessibility and research standards, and mentor designers and researchers.

Requirements

  • Requires a bachelor's or master's degree in human-centered design, human-factors engineering, interaction design, cognitive psychology, or a related field, plus 3 to 6+ years of relevant professional experience. Candidates should demonstrate qualitative research, prototyping, usability testing, Agile/Scrum, accessibility knowledge, and end-to-end impact through a portfolio; healthcare and HCD leadership experience are preferred.

Key Skills

Human‑centered design User research Journey mapping Prototyping Usability testing Healthcare workflow design AI‑assisted feature design Accessibility standards Agile/Scrum Mentoring Cross‑functional collaboration Qualitative research Design thinking Leadership Communication

About Wrs Health

More than just a cloud-based EHR & Practice Management software. At WRS Health, our commitment to helping physicians find balance in their roles, as healer, business owner, and human being, informs everything we do. That’s why we’ve developed systems and processes that simplify and automate the operational tasks of running a practice, resulting in business growth, so you can focus your time and energy on patient care. Our tools are designed to electronically manage both clinical and billing information with ease and efficiency. Each module within the EHR interconnects to ensure practice success and optimization, starting at the very first patient interaction. We also offer services, such as Virtual Front Desk Assistant, MIPS Management, and Revenue Cycle Management, that support practices in the automation and the redistribution of tasks to qualified personnel. With some EHRs, hands-on support ends when implementation is complete. That is not the case at WRS Health. We continual

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