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Plan and conduct qualitative user research, combining customer insights with quantitative data to identify improvements across the webshop, app, and other customer touchpoints. Analyze findings, advise stakeholders, and collaborate with UX Designers to test solutions and guide customer-focused decisions.
Responsibilities
- Plan and conduct qualitative user research including interviews, usability testing, focus groups and card sorting
- Translate customer and business questions into appropriate research approaches
- Analyse research results and turn them into concrete recommendations and improvements
- Collaborate with UX Designers on user flows, wireframes and prototypes to test solutions
- Advise stakeholders and help teams make decisions based on user insights
- Stay updated on UX research developments and apply new insights to My Jewellery
Requirements
- Higher professional or academic degree (e.g., Marketing, Psychology, Interaction Design)
- Minimum 5 years of experience as a UX Researcher or similar role
- Extensive experience conducting qualitative research (interviews, usability tests, focus groups, card sorting)
- Proficiency with UX research tools such as Hotjar
- Excellent command of Dutch and English, both spoken and written
- Ability to present research findings clearly and persuasively
- Experience using Figma
- Analytical, solution‑oriented mindset
Key Skills
About My Jewellery
Based in Den Bosch, The Netherlands, My Jewellery is a ‘jewellery first fashion brand’ with attention for everyone. Founded in 2011 with the vision to embrace the ongoing celebration of life, we’ve grown into one of the fastest-growing e-commerce brands in the Netherlands. Our 850+ colleagues work together to create a brand that represents the best of all of us: at our Headquarters, in My Warehouse, or in one of the 40+ Boutiques across the Netherlands, Belgium, Germany and France. At My Jewellery, it’s all about you. Because when you grow, we grow with you. We believe everyone has a unique talent and deserves the space, trust and freedom to develop it. That’s why we offer autonomy and responsibility in a dynamic environment where ambition is high, ownership is encouraged, and no day is ever the same. Together with curious and driven colleagues, we work towards one shared mission: growing My Jewellery into an inspiring international brand, while staying true to our roots and values
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