Senior UX Designer, Amazon Delivery Customer Experience

The Senior UX Designer will lead the creation of innovative, scalable post-purchase customer experiences by translating complex user needs into intuitive design solutions. They will collaborate with cross-disciplinary teams to advocate for the customer through data-driven insights and rigorous design validation.

Responsibilities

• Generate innovative ideas and raise the bar for delivery‑related customer experiences
• Advocate for the customer using market analysis, insights, technical constraints, and business data
• Partner with business and development teams to balance short‑term changes with long‑term scalable solutions
• Create user flows, wireframes, visual designs, and prototypes to communicate interaction behaviors
• Plan, perform, and champion validation techniques such as usability testing and user research
• Present design work to UX partners, cross‑disciplinary teams, and executive leaders

Requirements

• 7+ years of design experience with a strong portfolio
• Experience defining and maintaining design patterns and UX standards
• Expertise in UI Design, Information Architecture, and Interaction Design
• Proficiency with design tools such as Figma, Adobe Creative Cloud, or similar
• Experience designing and managing workflows with AI tools
• Ability to conduct usability testing, user research, and analyze analytics

Benefits

• Base salary range: $137,800 – $186,400 annually (USA, WA, Bellevue)
• Sign‑on payments and RSUs
• Comprehensive health insurance (medical, dental, vision, prescription, life & AD&D)
• Employee Assistance Program and mental health support
• Flexible Spending Accounts and adoption/surrogacy reimbursement
• 401(k) matching
• Paid time off and parental leave

Key Skills