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Lead discovery with internal users, map their journeys and pain points, and design digital solutions for store workflows across a mobile app and back-office web portal. Collaborate with product owners, product managers, and developers; support usability testing and the UX chapter; and help maintain consistent design guidance across products.
Responsibilities
- Conduct discovery processes with internal users (sales, managers, support, business areas)
- Map journeys, pains and opportunities and turn them into digital solutions for store routines
- Design flows, wireframes, prototypes and high‑fidelity interfaces for the app and back‑office web portal
- Lead or support usability testing and rapid validation with users
- Collaborate closely with Product Owners, PMs and developers
- Contribute to the evolution and maintenance of the Design Guide to ensure consistency across digital products
- Support the UX Chapter in transversal initiatives, sharing learnings and best practices
- Visit stores, observe processes and interview sellers and managers to deepen contextual understanding
Requirements
- Experience as a UX or Product Designer for mobile applications
- Hands‑on experience with product discovery methods (research, interviews, facilitation)
- Proficiency in Figma and FigJam
- Strong communication and collaboration with business and technology teams
- Ability to interpret complex journeys and contexts
- Understanding of retail, omnichannel and purchase‑journey concepts
- Familiarity with digital product metrics such as engagement, conversion and recurring use
- Knowledge of design systems (preferred)
- Experience with retail solutions (POS, payment links, etc.) (preferred)
Benefits
- Home‑office allowance
- Flash card
- Access to courses and certifications through South Academy
- Financial education program
- Mental and physical health benefit with 4 psychological and 1 nutrition consultations per month
Key Skills
About South System
South System is an IT company providing services in the area of digital solutions, outsourcing and data services since 2014 With the purpose of inspiring people to innovate the world, South System is proud to add value, ideas and business opportunities to clients in Brazil and Portugal. Always taking care of its more than 350 employees, who are spread all over the world, with its initiatives based on professional, social and environmental development. this is how the company managed to obtain the Carbon Neutral Seal, offsetting its historical carbon emissions. n this inspiring trajectory, we received several awards granted by reference organizations in the evaluation of the quality of work in companies. We can mention here the conquest of the GPTW, certification, where in addition to being one of the "Best Companies to Work For", we won a position in the ranking of the best companies in RS (state where the company is headquartered); Talent Awards, an award given by Linkedin to compani
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