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Senior User Experience (UX) Researcher
Air Canada Vacations đšđŠ Montreal, Quebec, Canada
Lead qualitative and quantitative research to understand how travelers discover, compare, and book vacation packages, including interviews, segmentation, persona development, and journey mapping. Test prototypes and translate research findings into actionable recommendations, collaborating with product, design, marketing, and business stakeholders to improve the booking experience.
Responsibilities
- Lead qualitative and quantitative research to understand how travelers discover, compare, and book vacation packages, including interviews, segmentation, persona development, and journey mapping. Test prototypes and translate research findings into actionable recommendations, collaborating with product, design, marketing, and business stakeholders to improve the booking experience.
Requirements
- Requires a post-secondary degree in HCI, Cognitive Science, Psychology, or a related field, along with at least five years of UX, customer, or design research experience and experience in online travel booking. Candidates should be skilled in a broad range of research methods, synthesis, and stakeholder communication, and be bilingual in written and spoken communication.
Benefits
- Employee Travel Privileges
- Hybrid Work Model
- Health Benefits
- Dental Benefits
- Training And Development
Key Skills
About Air Canada Vacations
Vacances Air Canada est une filiale en propriĂ©tĂ© exclusive dâAir Canada, la sociĂ©tĂ© aĂ©rienne nationale du Canada et le plus grand fournisseur de services passagers rĂ©guliers pour les vols intĂ©rieurs, et du Canada vers les principales destinations internationales. Forte dâun accĂšs privilĂ©giĂ© Ă lâimportant rĂ©seau dâAir Canada, Vacances Air Canada propose des correspondances au dĂ©part de plus de 65 villes canadiennes. Ainsi, nos clients peuvent moduler leurs forfaits et profiter au maximum de leurs vacances. Air Canada Vacations is a wholly-owned tour operator of Canadaâs national flag carrier, Air Canada, the countryâs largest provider of scheduled passenger services within Canada and from Canada to international destinations. Air Canada Vacations benefits from unique access to Air Canadaâs extensive network, offering connecting flights from over 65 Canadian cities. This allows our customers to have the flexibility they need to build their own packages to make the most of their vacatio
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