Rakuten logo

UX Researcher with AI - Brand & UX Management Department, Marketing Division

Rakuten 🇯🇵 Japan

Full-time Mid-level

Plan and conduct usability tests and other user research, analyze user behavior and feedback, and report findings with actionable recommendations to service teams. Use AI to improve research efficiency and quality, while developing ResearchOps practices and fostering a UX research culture across Rakuten.

Responsibilities

  • Plan and conduct usability tests and other user research, analyze user behavior and feedback, and report findings with actionable recommendations to service teams. Use AI to improve research efficiency and quality, while developing ResearchOps practices and fostering a UX research culture across Rakuten.

Requirements

  • Candidates must have at least three years of UX research experience, particularly in usability testing, be able to plan and promote effective research methods, and have business-level Japanese proficiency. Experience with AI-driven UX research and design and alignment with Rakuten Group's culture are also required; a related degree, AI-assisted research capabilities, and business-level English are desired.

Key Skills

Usability testing User research planning User behavior analysis Insight reporting Actionable recommendation development AI‑enhanced research methods ResearchOps practices UX research culture promotion Japanese language proficiency English language proficiency Qualitative research Quantitative research Interview techniques Survey design Data visualization

About Rakuten

Rakuten Group, Inc. (TSE: 4755) is a global technology leader in services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has more than 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

BEFORE YOU APPLY

Make sure your resume makes it through AI screening

Upload your resume

Never miss similar opportunities 🔔

Get notified when new ux research jobs that match your preferences become available. Set up personalized job alerts to stay ahead of the competition.