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UX Researcher with AI - Brand & UX Management Department, Marketing Division

Rakuten 🇯🇵 Tokyo, Japan

Full-time

The UX Researcher will plan and conduct usability testing, identify usability issues, and create actionable reports to improve user experience across Rakuten's services. They will also leverage AI tools to drive operational efficiency and establish a ResearchOps framework within the organization.

Responsibilities

  • The UX Researcher will plan and conduct usability testing, identify usability issues, and create actionable reports to improve user experience across Rakuten's services. They will also leverage AI tools to drive operational efficiency and establish a ResearchOps framework within the organization.

Requirements

  • Candidates must have at least 3 years of experience in UX research, specifically in usability testing, and possess business-level proficiency in Japanese. Experience with AI-driven research methodologies and the ability to work collaboratively across departments are essential.

Benefits

  • Flexible hours
  • Work from home

Key Skills

Usability Testing User Research AI‑driven Research Methods ResearchOps Framework Japanese (Business Level) Cross‑functional Collaboration Qualitative Analysis Quantitative Analysis Interview Facilitation Survey Design Reporting & Presentation Stakeholder Management Agile Methodology Data Visualization Problem Solving Communication Critical Thinking

About Rakuten

Rakuten Group, Inc. (TSE: 4755) is a global technology leader in services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has more than 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

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