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Lead product support operations and teams, maintaining product stability and service quality through incident management, escalations, and resolution. Collaborate with product and engineering stakeholders on prioritization, performance reporting, release readiness, and continuous improvement.
Responsibilities
- Lead product support operations and teams, maintaining product stability and service quality through incident management, escalations, and resolution. Collaborate with product and engineering stakeholders on prioritization, performance reporting, release readiness, and continuous improvement.
Requirements
- Requires 7–12 years of experience in product or application support, along with strong leadership and stakeholder management skills. Candidates should have experience with Agile delivery and DevOps environments and a solid understanding of digital products and platforms.
Key Skills
About Ey
EY is building a better working world by creating new value for clients, people, society, the planet, while building trust in the capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams in more than 150 countries work across a full spectrum of services in assurance, consulting, tax, strategy and transactions, strengthened by sector experience and diverse ecosystem partners. Find out more about the EY global network: http://ey.com/en_gl/legal-statement
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