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Conduct user research and usability testing for payment products, translating qualitative and quantitative findings into evidence-based product recommendations. Structure user flows and information architecture, facilitate discovery and ideation workshops, and communicate design decisions and impact measures to Product, Technology, stakeholders, and clients.
Responsibilities
- Conduct user research for Monnet’s payment products, covering merchants and payers
- Transform qualitative and quantitative data into actionable design recommendations
- Create information architectures and user flows for complex financial interfaces such as checkouts, admin portals, account settings and payouts
- Design and run usability tests on new and existing products, closing the feedback loop
- Facilitate discovery and ideation workshops with product, technology, stakeholders and clients
- Document and communicate research findings for product and engineering teams
- Collaborate closely with UI designers to define the experience foundation
- Establish metrics to measure the real impact of design work
Requirements
- Minimum 3 years of UX design and research experience, preferably in complex digital or fintech products
- Degree in design, psychology, anthropology or related field
- Proficiency in Human‑Centered Design methods and both qualitative and quantitative research (interviews, usability tests, surveys, usage data analysis)
- Ability to translate findings into product decisions
- Strong command of Figma, Miro, Maze or equivalent research/prototyping tools
- Experience working in agile teams with product and engineering
- Portfolio showing a complete design process from problem definition to outcome
- Intermediate English (desired)
- Fintech or payments experience (desired)
Benefits
- Hybrid work model (remote + on‑site)
- International project exposure within a regional fintech expansion
- Direct involvement in product security initiatives
- Comprehensive assistance program (psychological, financial, nutritional, legal) for employees and families
- Career growth and professional development opportunities
- Continuous learning environment with certifications and training
- Inclusive, safe, and respectful workplace promoting diversity
Key Skills
About Monnet Payments
We are a multinational company offering online payment solutions with regional coverage in Latin America, tailored to the local needs of each country. Our technological platform for payins (collection) and payouts (disbursement) provides access to various markets with a single integration.
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