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UX Researcher

Hard Rock Digital 🇺🇸 Florida, United States of America

Full-time

Plan and deliver qualitative and quantitative UX/CX research projects, including usability tests, journey mapping, concept and prototype testing, and experience evaluations. Track customer experience measures, synthesize behavioral and attitudinal evidence into actionable insights, and share findings with stakeholders to improve digital products and player experiences.

Responsibilities

  • Plan and deliver qualitative and quantitative UX/CX research projects, including usability tests, journey mapping, concept and prototype testing, and experience evaluations. Track customer experience measures, synthesize behavioral and attitudinal evidence into actionable insights, and share findings with stakeholders to improve digital products and player experiences.

Requirements

  • Candidates should have 3–5 years of UX or CX research experience, ideally with digital products or in gambling, gaming, or a comparable consumer sector, and practical experience with qualitative and quantitative methods. They should be organized and collaborative, comfortable presenting findings, familiar with research platforms and CX measures, and able to handle participant information ethically and responsibly.

Benefits

  • Competitive Pay And Benefits
  • Flexible Vacation Allowance
  • Hybrid Or Remote Working Environment

Key Skills

UX research CX research Qualitative research Quantitative research Usability testing Journey mapping Prototype testing Experience evaluation Customer experience measurement Data synthesis Insight generation Stakeholder communication Research platform usage Ethical participant handling Collaboration Organizational skills

About Hard Rock Digital

Hard Rock Digital is building the future of online sports betting and interactive gaming. We’re turning up the volume on sports betting in a bold new way. Known the world over for our famous cafes, casinos, hotels, and rock memorabilia collection, our newest venture takes the same Hard Rock ethos and brings it to the newly expanding online sports betting industry here in the USA. Headquartered in Hollywood, Florida, with offices in New Jersey, Austin, and Toronto, we are a fast-paced team dedicated to building an unrivalled betting experience for millions of sports fans everywhere.

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