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ServiceNow UI/UX Designer - Washington, DC. 100% Onsite

Kainos Innovative Solutions 🇺🇸 Washington, District of Columbia, United States of America

Onsite Contract Senior

Design user-centered ServiceNow experiences, including portals, workspaces, and applications, and create wireframes, prototypes, high-fidelity designs, and reusable components. Conduct research and usability testing, maintain accessible design systems aligned with ServiceNow and DC Government standards, and collaborate with stakeholders throughout the design lifecycle.

Responsibilities

  • Design user-centered ServiceNow experiences, including portals, workspaces, and applications, and create wireframes, prototypes, high-fidelity designs, and reusable components. Conduct research and usability testing, maintain accessible design systems aligned with ServiceNow and DC Government standards, and collaborate with stakeholders throughout the design lifecycle.

Requirements

  • Requires 6+ years of enterprise UI/UX design experience and 5+ years designing within the ServiceNow ecosystem. Candidates should have experience delivering accessible web applications and skills in ServiceNow design tools, user research, prototyping, design systems, accessibility standards, and stakeholder engagement; public-sector experience and listed certifications are preferred.

Key Skills

ServiceNow UI/UX design Portal design Workspace design Application design Wireframing High‑fidelity prototyping Reusable component creation User research Usability testing Design system maintenance Accessibility standards (WCAG) ServiceNow design tools Stakeholder engagement Public‑sector experience Agile methodology Power BI Tableau Robotic Process Automation (Automation Anywhere, UiPath, Blue Prism) Cross‑functional collaboration Communication

About Kainos Innovative Solutions

Kainos is a WOSB (Women-Owned Smal Business) certified by SBA and SWaM (Small, Women-owned, and Minority-owned) Business certified by the Commonwealth of Virginia. Kainos offers a full portfolio of solutions & services for Government Agencies and Commercial Clients. We architect, design, develop, and implement agile, innovative, and on-time solutions such as custom software applications and critical systems for our clients. We also provide staff augmentation support services to our clients. Kainos has experience supporting federal, State, and commercial clients in US and Canada. Kainos has extensive experience in providing project/program management services, developing intuitive business intelligence dashboards using Power BI and Tableau for data analysis. We have used Robotic Process Automation (RPA) tools such as Automation Anywhere, UiPath and Blue Prism to automate client's business processes that increased accuracy and efficiency. Kainos has a team of Talent Acquisition Spec

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