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"A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away."

— Antoine de Saint-Exupéry

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UX Researcher

Hard Rock Digital Remote (🇺🇸 Florida Ridge, FL 32962, United States of America)

Remote Full-time Mid-level

Plan and deliver qualitative and quantitative UX/CX research projects, including participant recruitment, usability testing, journey mapping, concept testing, analysis, and reporting. Track customer experience measures, facilitate stakeholder workshops, and turn player evidence and industry insights into actionable recommendations that improve digital experiences.

Responsibilities

  • Plan and deliver qualitative and quantitative UX/CX research projects, including participant recruitment, usability testing, journey mapping, concept testing, analysis, and reporting. Track customer experience measures, facilitate stakeholder workshops, and turn player evidence and industry insights into actionable recommendations that improve digital experiences.

Requirements

  • The role requires 3–5 years of UX or CX research experience and practical experience with qualitative and quantitative methods, including usability testing, journey mapping, concept and prototype testing, and customer experience measurement. Candidates should be collaborative, organized, comfortable presenting findings, familiar with research platforms and data privacy practices, and able to work effectively in a remote, fast-paced environment.

Benefits

  • Competitive Pay
  • Flexible Vacation Allowance
  • Hybrid Or Remote Work Environment

Key Skills

UX/CX research planning Qualitative research methods Quantitative research methods Usability testing Journey mapping Concept testing Data analysis and reporting Stakeholder workshop facilitation Customer experience measurement Remote research execution Participant recruitment Research platform familiarity Data privacy best practices Collaboration with product and engineering teams Presentation of findings Cross‑functional communication User empathy Survey design Statistical analysis Prototyping feedback integration

About Hard Rock Digital

Hard Rock Digital is building the future of online sports betting and interactive gaming. We’re turning up the volume on sports betting in a bold new way. Known the world over for our famous cafes, casinos, hotels, and rock memorabilia collection, our newest venture takes the same Hard Rock ethos and brings it to the newly expanding online sports betting industry here in the USA. Headquartered in Hollywood, Florida, with offices in New Jersey, Austin, and Toronto, we are a fast-paced team dedicated to building an unrivalled betting experience for millions of sports fans everywhere.

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