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"A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away."

— Antoine de Saint-Exupéry

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Staff UX Researcher

Okta 🇨🇦 Toronto, Ontario, Canada

$140,000 - $193,000 (CAD) Full-time Senior

Own an AI-focused research roadmap and lead foundational and evaluative mixed-methods research for identity, security, AI, and enterprise products. Apply AI tools and agentic workflows to scale research operations, align cross-functional stakeholders, build customer empathy, and communicate actionable insights.

Responsibilities

  • Own an AI-focused research roadmap and lead foundational and evaluative mixed-methods research for identity, security, AI, and enterprise products. Apply AI tools and agentic workflows to scale research operations, align cross-functional stakeholders, build customer empathy, and communicate actionable insights.

Requirements

  • Requires 7+ years of hands-on UX research experience in complex B2B, developer, or enterprise software, with strong qualitative and quantitative research expertise and experience using AI tools in research workflows. Candidates should have experience with technical audiences, strategic problem-solving, cross-functional communication, and mentorship; a master’s or Ph.D. in a relevant field or equivalent industry experience is specified.

Benefits

  • Equity
  • Bonus
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • RRSP Matching
  • Healthcare Spending Account
  • Telemedicine
  • Paid Time Off
  • Parental Leave

Key Skills

Mixed‑methods research AI‑enhanced research workflows Qualitative research Quantitative research User interviews Surveys Usability testing Data analysis Enterprise software knowledge B2B research Developer audience research Strategic problem solving Cross‑functional communication Mentorship Technical writing Stakeholder alignment Master’s degree or PhD

About Okta

Okta, Inc. is The World’s Identity Company™. We secure identity, so everyone is free to safely use any technology. Our customer and workforce solutions empower businesses and developers to use the power of Identity to drive security, efficiencies, and success — all while protecting their users, employees, and partners. Learn why the world’s leading brands trust Okta.

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