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"A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away."

— Antoine de Saint-Exupéry

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Design Manager I Design Ops

Xp Inc. 🇧🇷 São Paulo, Brazil

Hybrid Full-time Manager

Lead the strategy and evolution of the Design System to ensure scalability, consistency, and adoption across products. Manage Design Operations to promote efficiency, governance, and excellence while fostering a culture of collaboration and data-driven design.

Responsibilities

  • Lead strategy and evolution of the Design System ensuring scalability, consistency and adoption across products and squads
  • Structure and advance Design Operations agenda, promoting operational efficiency, governance and design excellence
  • Develop processes that increase team productivity and delivery quality
  • Lead, develop and engage designers, fostering professional growth and a strong design culture
  • Align Design, Product, Technology and Business to ensure strategic coherence and efficient execution
  • Define and monitor performance, maturity and impact indicators for the Design area
  • Promote a data‑driven, research‑focused culture centered on deep user understanding
  • Support and guide UX Research and Service Design initiatives with evidence‑based decisions
  • Explore and implement AI solutions that boost process efficiency, insight generation and team productivity
  • Evolve Product Ops and Design Ops practices, strengthening cross‑team collaboration and delivery capacity
  • Ensure customer experience remains central to strategic and operational decisions

Requirements

  • Bachelor's degree in Design, Digital Design, Product Design, UX Design, Psychology, Communication, Technology or related fields
  • Proven leadership experience managing design teams
  • Hands‑on experience building and scaling Design Systems in complex digital environments
  • Experience structuring and scaling Design Ops initiatives
  • Strong knowledge of Service Design, Information Architecture, UX Research and Product Design
  • Ability to create processes, governance frameworks and efficiency metrics for design teams
  • Experience working in product‑oriented, Agile environments
  • Ability to influence stakeholders at all organizational levels
  • Proficiency with design, collaboration and prototyping tools such as Figma, FigJam and Miro
  • Familiarity with applying AI in design, research, discovery and productivity

Benefits

  • Health plan and dental plan
  • Wellhub (Gympass) and Zenklub mental‑health services
  • Life insurance
  • Flexible meal and food vouchers
  • Transportation voucher
  • Parental leave (6 months maternity, 20 days paternity)
  • Childcare assistance
  • Financial wellness programs and exclusive investment funds
  • XP Visa Infinite card with no annual fee
  • Credit options (consigned, home equity, CCB, etc.)
  • Flexible onsite‑flex model with autonomy and entrepreneurial culture

Key Skills

Design leadership Design System architecture Design Operations Service Design Information Architecture UX Research Product Design Agile methodology Figma FigJam Miro Artificial Intelligence in design Stakeholder management Cross‑functional collaboration Design governance Metrics and impact measurement Data‑driven design Mentoring and team development Communication Strategic alignment

About Xp Inc.

XP Inc. is a leading independent financial institution in Brazil with over 4.6 million active clients and more than R$ 1.1 trillion in assets under custody.

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