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OCTO - ServiceNow UI/UX Designer
Rizeup Technology Training Llc đşđ¸ Washington, District of Columbia, United States of America
Design and improve accessible, user-centered experiences across ServiceNow modules, portals, workspaces, and related components, using research, prototypes, and reusable design systems. Collaborate with stakeholders and developers to guide implementation, validate design quality, document UX decisions, and support training and change management.
Responsibilities
- Design endâtoâend user experiences for ServiceNow modules, portals, and employee/customer workspaces, including wireframes, user flows, interactive prototypes, and highâfidelity visual designs
- Partner with business analysts, ServiceNow developers, and agency stakeholders to translate functional requirements into intuitive, accessible interface designs
- Conduct user research, usability testing, and stakeholder interviews to inform design decisions and validate solutions with District employees, businesses, and residents
- Build and maintain design systems, style guides, and reusable UI components aligned with ServiceNow's Now Design System and DC government branding/accessibility standards
- Design and configure Service Portal widgets, UI Builder pages, and Now Experience components, ensuring technical feasibility within platform constraints
- Ensure all designs meet SectionâŻ508 / WCAGâŻ2.1âŻAA accessibility standards and are tested for compliance
- Collaborate with ServiceNow developers/administrators during build and QA phases to preserve design fidelity
- Create and maintain UX documentation such as personas, journey maps, IA diagrams, and design specifications
- Present design concepts and rationale to technical and nonâtechnical stakeholders, including agency leadership
- Stay current on ServiceNow platform releases and recommend design improvements
- Support change management and training efforts by producing clear visual documentation of new interfaces and workflows
Requirements
- Bachelor's degree in Design, HCI, Information Systems, Computer Science or related field, or equivalent experience
- Minimum 5 years professional UI/UX design experience, with enterprise software focus
- At least 4 years handsâon design experience within the ServiceNow platform (Service Portal, UI Builder/Now Experience, Workspaces, or Virtual Agent)
- Proficiency with design and prototyping tools such as Figma, Adobe XD, Sketch
- Strong understanding of userâcentered design methodology including research, journey mapping, wireframing, and usability testing
- Working knowledge of HTML, CSS, and basic JavaScript for collaboration with ServiceNow developers
- Demonstrated experience designing for accessibility (Section 508 / WCAG 2.1 AA)
- Excellent communication and presentation skills
Benefits
- Opportunity for advancement
- Training & development
- Wellness resources
Key Skills
About Rizeup Technology Training Llc
The District of Columbia Governmentâs Office of the Chief Technology Officer oversees digital transformation initiatives, delivering modern, accessible services to citizens and agencies.
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