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Sr. UX Designer – Customer Journey Experience Design

Gap Inc. 🇺🇸 San Francisco, California, United States of America

$145,100 - $188,600 Full-time Senior

The Senior UX Designer will own and shape the end-to-end customer experience for two brands, ensuring a cohesive journey across all touchpoints. They will partner with product management, engineering, and creative teams to drive high-impact initiatives while leveraging data and AI to deliver measurable outcomes.

Responsibilities

  • The Senior UX Designer will own and shape the end-to-end customer experience for two brands, ensuring a cohesive journey across all touchpoints. They will partner with product management, engineering, and creative teams to drive high-impact initiatives while leveraging data and AI to deliver measurable outcomes.

Requirements

  • Candidates must have substantial experience in designing consumer-facing digital commerce experiences with a strong portfolio demonstrating end-to-end journey thinking. Proficiency in interaction design, research methods, and the ability to collaborate effectively within a product operating model are essential.

Benefits

  • Merchandise discount
  • Paid time off
  • Volunteer time off
  • 401(k) plan
  • Company matching
  • Employee stock purchase plan
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance

Key Skills

Interaction Design User Research Journey Mapping Data Analysis Artificial Intelligence Collaboration Product Management Engineering Collaboration Prototyping Wireframing Design Systems Agile Methodology Stakeholder Management UX Strategy Consumer‑Facing Digital Commerce

About Gap Inc.

Gap Inc., a purpose-driven house of iconic brands, is the largest specialty apparel company in America. Its Old Navy, Gap, Banana Republic, and Athleta brands offer clothing, accessories, and lifestyle products for men, women, children worldwide through Company-operated and franchise stores and e-commerce sites. Since 1969, Gap Inc. has created products and experiences that shape culture, while doing right by employees, communities and the planet through its commitment to bridge gaps to create a better world. For more information, please visit www.gapinc.com.

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