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Senior UX Researcher

Ucl 🇬🇧 City of London, London, United Kingdom

Hybrid Full-time Senior

You will lead complex research across the university's digital estate to turn user insights into meaningful product improvements. Additionally, you will mentor other researchers and champion user-centred design practices across the organization.

Responsibilities

  • Establish and grow an evidence‑led research practice within UCL’s Experience Design team
  • Lead complex research projects across UCL’s digital estate and translate findings into actionable insights
  • Partner with product owners, designers, developers and senior stakeholders to influence decisions at project and strategic levels
  • Develop and embed effective research methods, tools, standards and ways of working across teams
  • Mentor and support other researchers, fostering a culture of evidence‑based design
  • Facilitate workshops and collaborative activities to generate insights and align stakeholders

Requirements

  • Significant experience planning and delivering qualitative and quantitative user research across complex products or services
  • Proven ability to influence product, service or organisational decisions through research evidence
  • Experience developing, improving or embedding UX research practices, standards, methods, tools or ways of working
  • Mentoring, coaching or supporting other researchers
  • Facilitating workshops and collaborative activities with a range of stakeholders
  • Proficiency with a range of prototyping, testing or research tools and techniques
  • Strong communication and presentation skills for senior audiences
  • Relevant qualification or experience in computer science, design, HCI, psychology, research methods, web design or related discipline

Benefits

  • 41 days holiday (27 days annual leave, 8 bank holidays and 6 closure days)
  • Additional 5 days’ annual leave purchase scheme
  • Flexible working options
  • Defined benefit career average revalued earnings pension scheme (CARE)
  • Cycle to work scheme and season ticket loan
  • Immigration loan
  • Relocation scheme for certain posts
  • On‑site nursery
  • On‑site gym
  • Enhanced maternity, paternity and adoption pay
  • Employee assistance programme
  • Discounted medical insurance

Key Skills

User research Qualitative methods Quantitative methods Usability testing Surveys User interviews Data analysis Insight synthesis Stakeholder communication Workshop facilitation Research tool proficiency (e.g., Lookback, Dovetail, UserTesting) Prototyping tools (e.g., Figma, Axure) Agile methodology Cross‑functional collaboration Mentoring Strategic thinking Presentation skills UX design fundamentals Human‑centred design Project management Critical thinking Report writing Empathy mapping Persona development Journey mapping Statistical analysis

About Ucl

UCL is a world‑leading teaching and research university with a turnover exceeding £1 billion, providing IT services to over 50,000 staff and students.

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