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Lead end-to-end design for AI Agents, from discovery and strategy through to launch and iteration. Partner with cross-functional teams to translate complex technical capabilities into simple, intuitive customer experiences.
Responsibilities
- Lead end-to-end design for AI Agents, from discovery and strategy through to launch and iteration. Partner with cross-functional teams to translate complex technical capabilities into simple, intuitive customer experiences.
Requirements
- Requires 7+ years of product design experience in B2B SaaS or consumer applications, specifically with AI, automation, or conversational workflows. Candidates must possess a strong design process, strategic thinking, and a portfolio demonstrating impact on shipped products.
Benefits
- Flexible working hours
- Remote work options
- Professional development opportunities
Key Skills
Product Design AI Agents Discovery & Strategy Launch & Iteration Crossâfunctional Collaboration Complex Technical Translation B2B SaaS Conversational UI Design Process Strategic Thinking User Research Prototyping Design Systems Interaction Design Wireframing Stakeholder Communication
About Zendesk
Move beyond deflection. Deliver real resolutions with self-improving AI agents that learn, adapt, and outperform, on every channel, on any platform.
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