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Lead end-to-end design for AI Agents, from discovery and strategy through to launch and iteration. Partner with cross-functional teams to translate complex technical capabilities into simple, intuitive customer experiences.
Responsibilities
- Lead end-to-end design for AI Agents, from discovery and strategy through to launch and iteration. Partner with cross-functional teams to translate complex technical capabilities into simple, intuitive customer experiences.
Requirements
- Requires 7+ years of product design experience in consumer or B2B SaaS applications. Must have experience designing generative AI or automation workflows and a strong portfolio demonstrating strategic impact.
Benefits
- Flexible working hours
- Remote work options
- Hybrid work model
- Professional development opportunities
Key Skills
Product Design User Experience (UX) User Interface (UI) Generative AI AI workflow design SaaS applications Design Strategy Prototyping User Research Usability Testing Cross‑functional Collaboration Strategic Impact Portfolio Figma Sketch Adobe XD Design Thinking Agile Methodologies Communication Leadership Problem Solving
About Zendesk
Move beyond deflection. Deliver real resolutions with self-improving AI agents that learn, adapt, and outperform, on every channel, on any platform.
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