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CX Solutions Design Manager

Globitel 🇯🇮 Amman, Amman Sub-District, Jordan

Full-time Manager

The role involves owning the technical execution of product features from backlog to release, including breaking down requirements into user stories. It also requires coordinating with development and QA teams to ensure architectural standards and release readiness.

Responsibilities

  • The role involves owning the technical execution of product features from backlog to release, including breaking down requirements into user stories. It also requires coordinating with development and QA teams to ensure architectural standards and release readiness.

Requirements

  • Candidates must have a Bachelor's degree in Computer Science or Software Engineering and over 7 years of experience in software delivery or engineering leadership. Proficiency in Agile delivery and SaaS architecture is required, with CX solution experience being a strong advantage.

Key Skills

Technical execution of product features Backlog grooming User story creation Agile delivery SaaS architecture Coordination with development teams Coordination with QA teams Architectural standards enforcement Release readiness CX solution knowledge Leadership Stakeholder communication Project management Software delivery Team mentorship

About Globitel

Globitel, founded in 1996, is one of the few companies offering a wide range of telecom solutions to cover different telecom needs of various industries. At Globitel, we take pride in having the competence and the ability to offer a wide range of products covering the needs of both telecom operators and call centers in more than 35 countries. Headquartered in Amman, Jordan, Globitel has a global footprint with local presence in Saudi Arabia. To further support our clients we also have a strong network of partners covering Bahrain, Kenya, Oman, Philippines, Tanzania, Yemen among other hub countries throughout the world. Globitel maintains an advantage over other telecom solution providers by offering a wide variety of product lines to include: Roaming, Mobility, Workforce Optimization and Customer Engagement Optimization solutions. Globitel’s products are innovative and reliable, providing seamless integration with existing customer infrastructure, and are developed with customer

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