My Jewellery logo

UX researcher

My Jewellery đŸ‡łđŸ‡± 's-Hertogenbosch, North Brabant, Netherlands

Onsite Full-time Senior

The UX Researcher will conduct qualitative and quantitative user research to optimize the digital and physical customer experience across the webshop and app. They will translate customer insights into concrete recommendations and collaborate with UX designers to test solutions via wireframes and prototypes.

Responsibilities

  • Plan and execute qualitative user research studies including interviews, usability tests, focus groups, and card sorting
  • Translate business and customer questions into appropriate research approaches
  • Analyse research findings and turn them into concrete recommendations and improvements
  • Collaborate with UX Designers to create user flows, wireframes and prototypes for testing solutions
  • Advise stakeholders and help teams make decisions based on user insights
  • Stay up‑to‑date with UX research developments and apply new learnings to My Jewellery

Requirements

  • Bachelor's or Master's degree in Marketing, Psychology, Interaction Design or related field
  • Minimum 5 years experience as a UX Researcher or similar role
  • Extensive experience planning, conducting and analysing qualitative user research (interviews, usability tests, focus groups, card sorting)
  • Proficiency with UX research tools such as Hotjar
  • Excellent command of Dutch and English, both written and spoken
  • Strong presentation skills for communicating research insights
  • Experience with Figma
  • Analytical, solution‑oriented, and customer‑focused mindset

Benefits

  • Personal Development
  • Ownership Opportunities
  • Innovation Space

Key Skills

Qualitative user research Interviewing Usability testing Focus groups Card sorting Hotjar Data analysis Insight synthesis Stakeholder communication Presentation skills Figma User‑centered design Collaboration with UX designers Wireframing Prototyping Agile methodology Dutch language proficiency English language proficiency Analytical thinking Problem solving

About My Jewellery

Based in Den Bosch, The Netherlands, My Jewellery is a ‘jewellery first fashion brand’ with attention for everyone. Founded in 2011 with the vision to embrace the ongoing celebration of life, we’ve grown into one of the fastest-growing e-commerce brands in the Netherlands. Our 850+ colleagues work together to create a brand that represents the best of all of us: at our Headquarters, in My Warehouse, or in one of the 40+ Boutiques across the Netherlands, Belgium, Germany and France. At My Jewellery, it’s all about you. Because when you grow, we grow with you. We believe everyone has a unique talent and deserves the space, trust and freedom to develop it. That’s why we offer autonomy and responsibility in a dynamic environment where ambition is high, ownership is encouraged, and no day is ever the same. Together with curious and driven colleagues, we work towards one shared mission: growing My Jewellery into an inspiring international brand, while staying true to our roots and values

BEFORE YOU APPLY

Make sure your resume makes it through AI screening

Upload your resume

Never miss similar opportunities 🔔

Get notified when new ux research jobs that match your preferences become available. Set up personalized job alerts to stay ahead of the competition.