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Service Design Manager

Tenth Revolution Group 🇬🇧 London, England, United Kingdom

Full-time Manager

You will lead the design of complex service experiences by mapping end-to-end journeys and collaborating with multidisciplinary teams. Your role involves identifying innovation opportunities and ensuring service designs align with business goals and user needs.

Responsibilities

  • You will lead the design of complex service experiences by mapping end-to-end journeys and collaborating with multidisciplinary teams. Your role involves identifying innovation opportunities and ensuring service designs align with business goals and user needs.

Requirements

  • Candidates must have proven experience in service design, including the creation of blueprints and journey maps within complex environments. Strong facilitation, stakeholder management, and a deep understanding of user-centred design principles are essential.

Benefits

  • Competitive salary
  • Comprehensive benefits package
  • Continuous learning
  • Career growth opportunities

Key Skills

Service design Journey mapping Blueprint creation User‑centred design Facilitation Stakeholder management Design thinking Cross‑functional collaboration Strategic innovation Complex problem solving Agile working Communication Leadership Project coordination Research synthesis

About Tenth Revolution Group

𝗧𝗮𝗹𝗲𝗻𝘁. 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴. 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻. 𝘠𝘰𝘶𝘳 𝘱𝘢𝘳𝘵𝘯𝘦𝘳 𝘧𝘰𝘳 𝘢𝘯 𝘈𝘐-𝘧𝘪𝘳𝘴𝘵 𝘸𝘰𝘳𝘭𝘥. Tenth Revolution Group helps organizations turn technology investment into business outcomes. Across NetSuite, Microsoft Dynamics 365, Salesforce, ServiceNow, SAP, Oracle, Databricks, Snowflake, AWS, Microsoft Azure, Google Cloud, cybersecurity and AI, we advise, build, train and run the teams that power transformation. Built on the world's largest specialist technology talent engine, we combine talent, training and delivery to help organizations move faster, scale with confidence and achieve more without the overhead of traditional global consultancies. 𝗪𝗵𝗮𝘁 𝘄𝗲 𝗱𝗼 𝘛𝘢𝘭𝘦𝘯𝘵 Permanent recruitment, contract staffing, executive search and staff augmentation delivered by ecosystem specialists. 𝘛𝘳𝘢𝘪𝘯𝘪𝘯𝘨 Through Revolent, we train, certify and upskill technology professionals, helping organizations build the skills they need for long-term success. 𝘛𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯 Technology consulting, AI projects, implementations, mig

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