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Senior UX Researcher

Cars Commerce 🇺🇸 Chicago, Illinois, United States of America

$118,600 - $148,250 Full-time Senior

The Senior UX Researcher will lead complex, high-impact research initiatives to inform product strategy and design decisions. They will also collaborate with cross-functional teams to strengthen research practices and advocate for customer-centered decision-making.

Responsibilities

  • The Senior UX Researcher will lead complex, high-impact research initiatives to inform product strategy and design decisions. They will also collaborate with cross-functional teams to strengthen research practices and advocate for customer-centered decision-making.

Requirements

  • Candidates must have a Bachelor's or Master's degree in a relevant field and at least 5 years of experience in UX research. Expertise in mixed-methods research and experience working in SaaS organizations are required.

Benefits

  • Medical
  • Dental
  • Vision
  • Healthcare plans
  • New hire stipend for home office set-up
  • Generous PTO
  • Paid holidays
  • Floating holiday
  • Volunteer day
  • Recharge day

Key Skills

Mixed‑methods research User interviews Surveys and questionnaires Usability testing Quantitative data analysis Qualitative data analysis Statistical analysis Customer journey mapping Persona development Stakeholder collaboration Research planning and strategy SaaS product knowledge Presentation and storytelling Report writing Cross‑functional teamwork Advocacy for user‑centered design Project management Mentoring junior researchers Communication skills Critical thinking Problem solving Data visualization (e.g., Tableau, PowerBI) Experience with research tools (e.g., Lookback, UserTesting) Remote research facilitation Ethnographic research Competitive analysis Design thinking methodology Agile development environment

About Cars Commerce

Cars Commerce is an audience-driven technology company empowering automotive that simplifies everything about buying and selling cars. The Cars Commerce platform includes the flagship automotive marketplace and dealer reputation site Cars.com, innovative digital marketing technology and services from Dealer Inspire, industry-leading trade-in and appraisal technology from AccuTrade, an exclusive in-market media network, and powerful and predictive AI technologies that enable more efficient and profitable retail operations. Cars Commerce is the essential partner to stay one step ahead in automotive.

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