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UX Researcher

Topdesk 🇩🇪 Kaiserslautern, Rhineland-Palatinate, Germany

$4,000 - $4,500 Full-time

You will plan and execute end-to-end qualitative and quantitative research to help product teams understand user needs and behaviors. Additionally, you will contribute to ResearchOps and maintain documentation to ensure a repeatable and organized research practice.

Responsibilities

  • You will plan and execute end-to-end qualitative and quantitative research to help product teams understand user needs and behaviors. Additionally, you will contribute to ResearchOps and maintain documentation to ensure a repeatable and organized research practice.

Requirements

  • You must have at least 2 years of professional experience in UX research and a degree in a relevant field like HCI, Psychology, or Social Sciences. Proficiency in English is required, with German or Dutch fluency strongly preferred for effective collaboration.

Benefits

  • Permanent employment contract
  • Remote work option
  • Holiday bonus
  • Special payments
  • Monthly tax-free benefits
  • Corporate benefits
  • Flexible working hours
  • 30 days annual leave
  • Onboarding program
  • Flexible parental leave
  • Individual training opportunities
  • Language learning platform
  • E-learning platform
  • OpenUp
  • Wellhub
  • In-office massages
  • Free parking
  • Bicycle parking
  • Bike leasing
  • Public transport ticket

Key Skills

Qualitative research Quantitative research User interviews Surveys Usability testing Data analysis ResearchOps Documentation Study design Persona creation Journey mapping Stakeholder communication Collaboration with product teams English proficiency German language skills Dutch language skills Statistical analysis Report writing Critical thinking Problem solving

About Topdesk

Delivering consistently great services should be easy – even when you’re busy. It’s why we made TOPdesk: a platform that simplifies life at the IT service desk, so you have more time for the work that wows. ✔ Quick to set up with templates and best practices ✔ Easy to tweak for continual service improvements ✔ Enjoy guidance from real people, every step of the way Let's make service happen together. At TOPdesk, we believe in helping people do the work they love and do best. To make this happen, we offer a service management solution that combines a ready-to-use tool with dedicated in-house experts. A bit more about us: 👉 900+ employees ready to help you out 🌎 11 TOPdesk offices worldwide ❤ 10 million active users on SaaS ⭐ 4.5/5 Score on Gartner Peer Insights

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