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Design end-to-end digital support and self-service experiences to help customers resolve issues efficiently using AI and automation. Collaborate with cross-functional teams to translate research and behavioral insights into intuitive, scalable design solutions.
Responsibilities
- Design end-to-end digital support and self-service experiences to help customers resolve issues efficiently using AI and automation. Collaborate with cross-functional teams to translate research and behavioral insights into intuitive, scalable design solutions.
Requirements
- Requires proven experience designing complex digital products at scale with a strong focus on customer service and self-service environments. Proficiency in Figma, Miro, and systems thinking is essential, along with a passion for evidence-based design and AI technologies.
Benefits
- Discounted air travel
- Accommodation and holiday deals
- Flexible leave options
- Paid parental leave (18 weeks)
- Option to purchase additional paid leave
- Shopping, food, wine, insurance, health and wellbeing, leisure and entertainment discounts
- Salary packaging for motor vehicles, electronic devices and professional memberships
- Wellbeing support and nutrition plans
Key Skills
About Qantas
We would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly. We pay our respects to Elders past and present. Spirit is everything to us, and joining the Qantas team means bringing your spirit to ours. We have over 30,000 exceptional employees, and every year we fly millions of customers around Australia and the world â together. If you hop on board with the team, you'll experience a workplace where creativity, diversity and innovation are encouraged. We aim to give every member of the Qantas Group the support to follow their dreams, face new challenges, and let their future take flight. Ultimately, people are our priority â those who work for us and those who travel with us. Recruitment scam alert: We're aware of scammers posing as Qantas Group recruiters. We'll only contact candidates via official Qantas Group channels and company email addresses. Don't share personal details or documents unless you're confident it's g
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