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Design end-to-end digital support experiences that enable customers to resolve issues efficiently through self-service and AI-powered tools. Collaborate with cross-functional teams including Product, Engineering, and Service Design to deliver intuitive, scalable solutions.
Responsibilities
- Design end-to-end digital support experiences that enable customers to resolve issues efficiently through self-service and AI-powered tools. Collaborate with cross-functional teams including Product, Engineering, and Service Design to deliver intuitive, scalable solutions.
Requirements
- Requires proven experience in designing complex digital products or customer-facing platforms at scale. Proficiency in design tools like Figma and a strong understanding of self-service and customer support environments are essential.
Benefits
- Discounted air travel
- Paid parental leave
- Flexible working options
- Shopping discounts
- Food and wine discounts
- Insurance discounts
- Health and wellbeing support
- Salary packaging
- Professional memberships
Key Skills
About Qantas Group
We would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly. We pay our respects to Elders past and present. Spirit is everything to us, and joining the Qantas team means bringing your spirit to ours. We have over 30,000 exceptional employees, and every year we fly millions of customers around Australia and the world â together. If you hop on board with the team, you'll experience a workplace where creativity, diversity and innovation are encouraged. We aim to give every member of the Qantas Group the support to follow their dreams, face new challenges, and let their future take flight. Ultimately, people are our priority â those who work for us and those who travel with us. Recruitment scam alert: We're aware of scammers posing as Qantas Group recruiters. We'll only contact candidates via official Qantas Group channels and company email addresses. Don't share personal details or documents unless you're confident it's g
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