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Sr UX researcher
Aaa Mountain West Group đşđ¸ Walnut Creek, California, United States
The role involves synthesizing member feedback and behavioral data to deliver strategic recommendations that improve the overall member experience. Key duties include conducting generative research, creating user personas and journey maps, and collaborating with cross-functional teams to influence product strategy.
Responsibilities
- The role involves synthesizing member feedback and behavioral data to deliver strategic recommendations that improve the overall member experience. Key duties include conducting generative research, creating user personas and journey maps, and collaborating with cross-functional teams to influence product strategy.
Requirements
- Candidates must have a bachelor's degree and 8 years of experience in user experience research. Preferred qualifications include an advanced degree in HCI or Psychology and experience in consulting or agency environments.
Benefits
- Annual incentive plan
- 401k Matching
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Wellness program
- Paid Holidays
- Paid Time Off
- Volunteer activities time
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
Key Skills
About Aaa Mountain West Group
AAA. Always here for our Members, communities, and you. Welcome to AAA Mountain West Group. For well over a century, weâve continued our long-standing commitment to diligently serve our Members and communities. We have achieved this, and our exemplary reputation, by delivering our wide range of services that span from the roadside assistance weâre famous for; to automobile, homeowners, life and other personal lines of insurance; as well as travel services; and discounts that allow our Members to enjoy life both on and off the road. Beyond the top services we offer, there is still so much more to AAA. We also lead the way in the advocacy for alternative fuels and vehicles, encourage our employees to take advantage of the ability to volunteer their time to deserving organizations and causes in our communities, and offer an array of community focused programs such as car seat installation, teen safe driving, approved auto repair, and AAA battery round-up. Naturally, our leadership and
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