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The role involves conducting qualitative and quantitative user research to drive customer experience improvements for an enterprise AI platform. Responsibilities include translating research insights into low-fidelity wireframes and prototypes while ensuring accessibility compliance.
Responsibilities
- The role involves conducting qualitative and quantitative user research to drive customer experience improvements for an enterprise AI platform. Responsibilities include translating research insights into low-fidelity wireframes and prototypes while ensuring accessibility compliance.
Requirements
- Candidates need a bachelor's degree and over 5 years of experience in UX/HCD research with proficiency in Figma and research synthesis. Familiarity with USWDS, federal CX mandates, and AI-driven products is highly desired.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 15 days of paid leave
- 7 days of sick leave
- 2 days bereavement leave
- 11 paid Federal holidays
- Jury duty leave
- 401K with 4% employer contribution
- Paid paternity and maternity leave
- Company provided laptop
- Professional development allowance
- Technical supplies and equipment allowance
- Referral bonus
- Life insurance
- Disability insurance
- HSA
- FSA
- Legal Shield
- ID Shield
- Voluntary Benefits
Key Skills
About Skyward
We are Skyward. That is, a love for people, for improvement, for human advancement through information technology. We are a people-centered business with a desire to serve others. We are diverse and unified; creative and collaborative; a collection of complementary, not competing talents. And though on the surface we remain relaxed, beneath, a torrent of energy links us to our civic tech mission.
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