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— Antoine de Saint-Exupéry

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Senior Quantitative UX Researcher

Trustpilot Italia 🇬🇧 London, England, United Kingdom

Full-time Senior

The role involves owning the quantitative research roadmap and measurement frameworks to evaluate user trust and experience. You will lead large-scale surveys and behavioral analytics while partnering with Data Science to establish statistical rigor across the team.

Responsibilities

  • The role involves owning the quantitative research roadmap and measurement frameworks to evaluate user trust and experience. You will lead large-scale surveys and behavioral analytics while partnering with Data Science to establish statistical rigor across the team.

Requirements

  • Requires 4+ years of UX research experience specializing in quantitative methods, with proficiency in Python, R, or SQL. Candidates must have a strong background in survey design, statistical grounding, and experience applying AI tools to research workflows.

Benefits

  • Flexible working options
  • Competitive compensation package
  • Bonus
  • 25-28 days holiday per year
  • Two paid volunteering days
  • Learning and development opportunities via Trustpilot Academy and Blinkist
  • Pension
  • Life insurance
  • Health cash plan
  • Online GP
  • Employee Assistance Plan
  • Headspace access
  • Paid parental leave
  • Season ticket loan
  • Cycle-to-work scheme
  • Office amenities (table tennis, gaming corner, coffee bars, snacks)
  • Company events and socials
  • Employee discounts
  • Independent financial advice
  • Professional mortgage broker advice
  • Talent acceleration programs

Key Skills

Quantitative UX research Survey design Statistical analysis Python R SQL AI tools for research workflows Behavioral analytics Collaboration with Data Science Measurement framework creation User trust evaluation Data interpretation Reporting insights Cross‑functional teamwork Research planning Usability testing Data visualization Stakeholder communication Agile methodology

About Trustpilot Italia

Trustpilot nasce nel 2007 con un'idea semplice ma potente, oggi piÚ rilevante che mai: essere un simbolo universale di fiducia, mettendo in contatto consumatori e aziende tramite le recensioni. Trustpilot è una piattaforma aperta, indipendente e imparziale: aiutiamo i consumatori a fare le scelte giuste e le aziende a trasmettere fiducia, a crescere e a migliorarsi. Oggi, ospitiamo piÚ di 300 milioni di recensioni e 64 milioni di utenti attivi mensilmente in tutto il mondo, registrando 140 miliardi di impression annue sul brand Trustpilot - e i numeri non accennano ad arrestarsi! Sono piÚ di 1.000 le persone che lavorano presso la nostra azienda: il nostro quartier generale si trova a Copenhagen, e abbiamo uffici ad Amsterdam, Denver, Edimburgo, Amburgo, Londra, Melbourne, Milano e New York.

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