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Senior Quantitative UX Researcher

Trustpilot šŸ‡¬šŸ‡§ London, England, United Kingdom

Full-time Senior

The role involves designing and owning the quantitative research roadmap to measure user trust and experience across product areas. You will lead large-scale surveys and behavioral analytics while partnering with Data Science to establish a shared measurement culture.

Responsibilities

  • The role involves designing and owning the quantitative research roadmap to measure user trust and experience across product areas. You will lead large-scale surveys and behavioral analytics while partnering with Data Science to establish a shared measurement culture.

Requirements

  • Candidates need 4+ years of UX research experience specializing in quantitative methods, with proficiency in Python, R, or SQL. Experience with AI-assisted research tools and a strong grounding in statistical methodologies like regression and factor analysis are required.

Benefits

  • Flexible working options
  • Competitive compensation package
  • Bonus
  • 25 days holiday per year
  • Two paid volunteering days a year
  • Learning and development opportunities
  • Pension
  • Life insurance
  • Health cash plan
  • Online GP
  • Employee Assistance Plan
  • Headspace subscription
  • Paid parental leave
  • Season ticket loan
  • Cycle-to-work scheme
  • Office snacks and refreshments
  • Company-wide celebrations and events
  • Employee Resource Group activities
  • Team socials
  • Employee discounts
  • Independent financial advice
  • Professional mortgage broker advice
  • Talent acceleration programs

Key Skills

Quantitative UX research Survey design and execution Behavioral analytics Python R SQL Statistical analysis Regression modeling Factor analysis AI‑assisted research tools Data science partnership Measurement culture development Large‑scale data handling User trust measurement

About Trustpilot

Since 2007, Trustpilot has been the open customer feedback platform where people make the right choices, and businesses build trust, grow, and improve. Together, these experiences create trusted signals people and businesses can rely on - because trust should be built on transparency, not guesswork. Our open platform makes us unique, but it only works if it's protected. That's why we enforce clear rules for every review and every business, so no one can buy silence or pay for praise. Today, we have more than 400 million reviews and 64 million monthly active users on average across the globe, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. Interested in learning more about our available job opportunities? Find out more here: business.trustpilot.com/jobs At Trustpilot, trust and transparency are at the heart of what we do, and we stri

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