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SENIOR DESIGN MANAGER – Moorestown, NJ

Powersourcepro 🇺🇸 Moorestown, New Jersey, United States

Onsite Full-time Director

Lead the Technical Support and Customer Experience teams to resolve complex product issues and improve support processes. Collaborate with Engineering and Product Management to translate field feedback into product improvements and technical documentation.

Responsibilities

  • Lead the Technical Support and Customer Experience teams to resolve complex product issues and improve support processes. Collaborate with Engineering and Product Management to translate field feedback into product improvements and technical documentation.

Requirements

  • Requires a bachelor's degree in engineering or a STEM field with over 7 years of technical support experience and 5+ years of leadership experience. Candidates must have a strong background in troubleshooting physical products, specifically in audio, lighting, or low-voltage systems.

Key Skills

Technical leadership Mechanical engineering Electrical engineering Product support Root‑cause analysis Technical documentation RMA workflow management Support process improvement Cross‑functional collaboration Customer experience management Team coaching and mentorship Metrics development Audio systems expertise Lighting systems expertise Power and control systems knowledge Field troubleshooting Project management Communication Problem solving Strategic planning

About Powersourcepro

Coastal Source designs and manufactures high‑performance outdoor audio and lighting solutions for residential and commercial environments.

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