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Lead the user experience research strategy to identify customer needs, behaviors, and opportunities for digital product improvement. Translate research findings into actionable recommendations for product, design, and technology teams while mentoring junior staff.
Responsibilities
- Lead the user experience research strategy to identify customer needs, behaviors, and opportunities for digital product improvement. Translate research findings into actionable recommendations for product, design, and technology teams while mentoring junior staff.
Requirements
- Requires 6+ years of experience in UX or Customer Experience research, preferably within the financial or fintech sectors. Candidates must hold a bachelor's degree in a relevant field and possess advanced English proficiency.
Key Skills
About Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities. For information on Citi’s commitment to privacy, visit on.citi/privacy.
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