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Help System Visual Designer

Reed Elsevier Philippines šŸ‡µšŸ‡­ Quezon City, Metro Manila, Philippines

Full-time

Develop and maintain user-centric help systems, including in-app support articles, tooltips, and onboarding materials. Collaborate with UX and Product teams to ensure guidance is embedded effectively within the user journey.

Responsibilities

  • Develop and maintain user-centric help systems, including in-app support articles, tooltips, and onboarding materials. Collaborate with UX and Product teams to ensure guidance is embedded effectively within the user journey.

Requirements

  • Requires strong information design skills and experience creating help content for complex digital products. Proficiency in user-centered design principles and familiarity with accessibility standards like WCAG is preferred.

Key Skills

Information design Help content creation User‑centered design Accessibility standards (WCAG) Content strategy In‑app support articles Tooltips design Onboarding material design Collaboration with UX and Product teams Technical writing Visual communication Figma Adobe XD Copywriting Cross‑functional teamwork

About Reed Elsevier Philippines

Reed Elsevier Philippines is a subsidiary of RELX Group. RELX Group is a leading global provider of professional information solutions in the science, medical, legal, risk management, and business sectors. We help scientists make new discoveries, lawyers win cases, doctors save lives, corporations build commercial relationships, insurance companies assess risk, and government and financial institutions detect fraud. The RELX global operations center in the Philippines supports our customers across the world by delivering a variety of business-critical services for RELX business divisions. The operations center is located in a state-of-the-art facility at the UP-Ayalaland TechnoHub in Metro Manila and the Iloilo Business Park in Iloilo City. We provide quality services to all RELX divisions worldwide: Elsevier, LexisNexis Legal & Professional, Reed Exhibitions, LexisNexis Risk, and Reed Business Information. We enable our customers to make better decisions, get better results and be

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