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The role involves leading end-to-end research to identify problems, define methodological approaches, and influence product and business decisions. The researcher will translate findings into clear, actionable recommendations for stakeholders across Product, Design, and Business teams.
Responsibilities
- Plan and execute qualitative and quantitative research studies
- Conduct deep‑dive interviews, usability testing and surveys
- Apply JTBD, journey mapping and persona development to inform product decisions
- Synthesize findings across data sources and create actionable recommendations
- Present research outcomes to stakeholders and influence product strategy
- Mentor junior researchers and contribute to ResearchOps processes
- Utilize service design tools such as Service Blueprint and Value Proposition Canvas
- Leverage behavioral analytics tools (e.g., Hotjar, CES, CSAT, NPS)
- Explore AI‑assisted research and synthesis techniques
Requirements
- Senior-level experience in UX research
- Strong command of qualitative research methods
- Ability to work with quantitative data and analytics
- Experience conducting in‑depth interviews and usability tests
- Proficiency with Jobs‑to‑Be‑Done framework
- Experience mapping customer journeys and creating personas
- Capability to structure problems, hypotheses and research plans
- Skill in synthesizing multiple data sources and presenting findings
- Autonomy to lead end‑to‑end research projects
- Collaboration experience with product, design and business teams
Key Skills
About Jump
Jump: Your Data-Driven Partner for Innovation Jump is a company specialized in technology services and data analysis, composed by a highly qualified team in several areas. We offer expertise in data collection and analysis, as well as product development, serving a variety of projects. With over 9 years of experience in the technology market, Jump is a specialized partner in extracting the maximum potential from data in an effective and agile way. Our Differentiation: Unique Methodology: We use a unique methodology that provides high-performance, high-quality results with agility and efficiency. Innovation: Our mission is to go beyond the conventional, bringing innovation to all business segments.
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