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Customer Transformation – CX & Service Design Manager
Pwc 🇳🇿 Wellington, Wellington, New Zealand
You will lead high-impact customer transformation and service design engagements while facilitating workshops to drive human-centred outcomes. Additionally, you will manage project workstreams, mentor junior team members, and contribute to business development and proposal efforts.
Responsibilities
- You will lead high-impact customer transformation and service design engagements while facilitating workshops to drive human-centred outcomes. Additionally, you will manage project workstreams, mentor junior team members, and contribute to business development and proposal efforts.
Requirements
- Candidates must have 5+ years of experience in CX, UX/UI, or service design with a strong track record in applying human-centred design methodologies. You should possess excellent stakeholder management and communication skills, with the ability to navigate complex organizational contexts.
Benefits
- Discretionary bonus
- Referral bonuses
- Retail discounts
- Wellbeing allowance
- Life and income protection
- EAP
- Headspace
- Paid sick leave
- Health insurance
- Flexible working
- Paid recognition days
- Paid parental leave
- Volunteering leave
Key Skills
About Pwc
At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com. PwC: Audit and assurance, consulting and tax services PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.
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