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Consumer Experience Design Manager
Memorial Hermann Health System đşđ¸ Salt Lake City, Utah, United States
The Consumer Experience Design Manager will lead the design and oversight of consumer journeys by collaborating with cross-functional teams to implement human-centered solutions. This role involves analyzing consumer feedback, mapping patient experiences, and facilitating stakeholder workshops to drive process optimization across the healthcare system.
Responsibilities
- The Consumer Experience Design Manager will lead the design and oversight of consumer journeys by collaborating with cross-functional teams to implement human-centered solutions. This role involves analyzing consumer feedback, mapping patient experiences, and facilitating stakeholder workshops to drive process optimization across the healthcare system.
Requirements
- Candidates must have at least three years of experience in service design or customer experience strategy and hold a bachelor's degree in a relevant field. Strong proficiency in journey mapping, process improvement methodologies, and the ability to influence executive-level stakeholders are essential requirements.
Key Skills
About Memorial Hermann Health System
Advancing Health. Personalizing Care. Memorial Hermann Health System is a nonprofit, values-driven, community-owned health system dedicated to improving health. A fully integrated health system with more than 260 care delivery sites throughout the Greater Houston area, Memorial Hermann is committed to delivering safe, high-quality, patient-centered care and offers clinical expertise, innovation and cutting-edge technology to all patients.
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